Politique d’expédition
Shipping Policy
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
Estimated delivery times:
- Canada & USA: 5–10 business days
- International: 7–15 business days
Shipping times may vary depending on demand and location.
Shipping Costs
- Free shipping on all orders (or replace with your actual rates)
- Any shipping fees will be calculated at checkout
Order Tracking
Once your order has shipped, you will receive a tracking number via email. jaylivasupport@gmail.com. Please allow 2–3 days for tracking updates to appear.
Delays
We are not responsible for delays caused by carriers, customs, or high-demand periods, but we’ll always do our best to help.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
If your package is marked as delivered but you haven’t received it, please contact the shipping carrier first. If you still need help, reach out to us and we’ll assist you.